Seriously though; you do this everyday, right? This is your job - to get people on a plane? And yet it seems like this massive wad of people in front of you is a surprise? It drives me crazy when check-in staff can't prioritise passenger check-in according to who's taking off first. It usually ends in a single member of staff wandering down the line asking, 'Amsterdam? Anyone for Amsterdam?' 10 minutes before the flight's due to leave! I guess thats why the big airlines have separate checkin desks for each destination - genius. As the boyf suggested to an airline accounts department recently 'why dont you have a look at how BA do it - it'll give you something to aim for.'
